How often does your agency connect small cases to a major agency problem?

The huge pile of tasks in front of us each day can make it difficult to think about the big picture. Quickly identifying the symptoms of a larger problem in a small case can help prevent major waste.

This webinar recording includes insights and highlights techniques that help identify cases that are part of a larger problem that needs to be addressed. We also provide suggestions on how to get a jump-start on a cross-case analysis with a few tips that will help bring hidden problems to the surface.