Ombudsman Investigation Case Management

CMTS Dashboard 3

Ombudsman offices face unique challenges. From handling public complaints to managing investigations with transparency, the stakes are high. CMTS (Case Management and Tracking System) offers a powerful, configurable platform specifically designed to support the diverse needs of ombudsman offices, ensuring thorough and timely resolutions.

See it in action

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CMTS Dashboard 3

Investigative Software Designed for Ombudsman Case Management

INVESTIGATIVE MANAGERS

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Gain new visibility into your team’s performance

  • Instant access to reports in multiple file formats
  • Aggregated team metrics
  • Case progress notifications
  • Time tracking
  • Comprehensive Quick searching

INVESTIGATORS AND SPECIAL AGENTS

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Get more done with software designed for you

  • Case progression customized to your agency’s workflow
  • Intuitive, efficient data entry
  • User-customized home page dashboard
  • Version-tracked document uploading
  • Attachment notifications

SYSTEM ADMINISTRATORS

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Enjoy quick implementation and easy maintenance

  • No special IT training is required to administer
  • Quick Ramp-up time for users
  • On-Premise or FedRAMP® cloud hosting
  • Customizable permissions for each user group
  • Simple creation and maintenance of custom fields

Key Features for Ombudsman Case Management

CMTS provides a secure, flexible, and compliant Ombudsman case management solution tailored to meet the needs of your agency. Let us help you create a workspace that prioritizes the protection of your sensitive information.

Configurability

Configurable and Modifiable Workflow

Manage all investigations, inquiries, and complaints within one secure system. CMTS keeps case histories, evidence, and actions organized, preventing oversight and ensuring seamless ombudsman case management from start to finish.

Customizable Dashboards

Personalized Homepage Dashboards

Track progress with comprehensive, customizable dashboards tailored to ombudsman needs. Monitor key metrics, deadlines, and workflows to ensure all cases are resolved quickly and efficiently.

Automated Notifications

Automated Notifications & Workflow Management

CMTS helps ombudsman offices manage workflows with automatic, activity-based notifications. Idle-case tracking and time-based alerts prevent delays, ensuring timely investigations and resolutions.

 

Standard Procedures

Online Intake Service

Streamline ombudsman case management with an online intake service that makes it easy for citizens to submit complaints. This efficient process allows you to assess complaints quickly, filter out irrelevant cases, and move legitimate investigations forward.

 

Advanced Reporting

Predefined & Ad-Hoc Reporting

Generate detailed reports instantly with predefined or ad-hoc reporting tools. CMTS reduces reporting time, giving ombudsman offices quick access to the information they need for internal reviews and audits.

Validation Rules

Collaboration & Task Management

Assign tasks, track deadlines, and ensure every case is progressing as it should. CMTS improves collaboration for ombudsman case management, enabling teams to work together efficiently and stay aligned on key tasks.

 

Live CMTS Demonstration

Schedule an informal Zoom meeting with us to see a live demonstration of CMTS tailored to your Ombudsman case management needs. We’ll share our screen and answer all your questions.

CMTS Zoom Demo 1

Frequently Asked Questions

Why do Ombudsman offices choose CMTS for Ombudsman Case Management?

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CMTS is an Ombudsman Case Management solution built specifically for agencies responsible for managing public complaints, investigations, inquiries, and case resolutions. As an investigation case management software platform, CMTS centralizes complaint intake, investigative workflows, evidence, and reporting in one secure environment. This allows ombudsman offices to improve efficiency, maintain transparency, and resolve cases more effectively.

What features should agencies look for in an Ombudsman Case Management and Case Tracking System?

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An effective Ombudsman Case Management solution should function as a comprehensive case tracking system that supports online complaint intake, configurable workflows, automated notifications, role-based permissions, and advanced reporting. CMTS enables agencies to track every complaint, investigation, task, and deadline from a centralized platform, providing greater visibility and accountability throughout the case lifecycle.

How does Ombudsman Case Management software improve reporting and accountability?

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CMTS enhances Ombudsman Case Management with predefined and ad hoc reporting, configurable dashboards, and workflow analytics that provide real-time insight into investigative performance. As an investigation case management software solution, CMTS enables agencies to monitor caseloads, identify bottlenecks, generate audit-ready reports, and maintain complete records that support transparency, regulatory compliance, and informed decision-making.

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