Lottery Agency Case Management

Stay proactive against fraud and policy violations in your lottery operations with CMTS. Our software is designed to help you identify potential issues before they become major problems, allowing you to take action quickly and decisively to protect the integrity of your lottery.

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See it in action

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Tracking & Reporting

Built For Lottery Investigations

Data Integrity

Case Validation

By using compliant software with case validation rules, you can ensure thoroughness and mitigate Agency risk.

Generate Reports Quickly

Complaint Submission

Boost your complaint submission rates with the most user-friendly and intuitive form submission tool specifically designed for Lottery Investigations.

Standard Procedures

Audit Log

Track all user actions to ensure accountability and transparency in investigations with CMTS’s detailed audit log.

Workflows Tailored To Your Agency

1. Compliant Stage icon

1. Formal Complaint Stage

Boost your complaint submission rates with the most powerful, user-friendly, and intuitive form submission tool specifically designed for Lottery Agencies.

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2. Review Stage

The collected information is reviewed by a screener. If the collected information indicates a reasonable possibility of a probable cause determination, the complaint will be "screened in."

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3. Investigation Stage

Evaluate each allegation to determine if there is insufficient or a preponderance of evidence to conclude that the subject failed to comply with the law.

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4. Disciplinary Stage

Seamlessly share pertinent investigative findings with the appropriate authority to ensure the complaint is resolved and justice is served.

Robust Features For Lottery Investigations

CMTS provides a secure, flexible, and compliant case management solution tailored to meet the needs of your agency. Let us help you create a workspace that prioritizes the protection of your sensitive information.

Configurability

Configurable and Modifiable Workflow

Through our quick start process, your dedicated implementation specialist will assist in configuring CMTS to match your current workflow to allow you to track and manage everything in one place.

Customizable Dashboards

Personalized Homepage Dashboards

Users can personalize their homepage dashboard to showcase the most important information to them. With a single click, they can effortlessly access their assigned cases.

Automated Notifications

Time-based and Event-based Notifications

Prevent cases from falling through the cracks and justice from being hindered by configuring agency defined notifications to alert users to case progression.

Standard Procedures

Custom Fields for Case and Person Records

Easily configure custom fields and modules that allow you to quickly reference additional information such as demographics specific to Allegations & Violations.

Advanced Reporting

Search Capabilities and Reporting

Quickly locate and report on matching cases, complainant records, and any in-depth details related to your investigations by using our advanced search and reporting functionality.  

Validation Rules

Control Access through Roles and Permissions

Each user is assigned one or more job roles and given access to data and features based on their specific job function in order to ensure regulatory compliance.

Live CMTS Demonstration

Schedule an informal Zoom meeting with us to see a live demonstration of CMTS tailored to your agency’s needs. We’ll share our screen and answer all your questions.

CMTS Zoom Demo 1

Frequently Asked Questions

How does Investigator Case Management Software improve lottery investigations?

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Investigator case management software enables investigative teams to efficiently track complaints, review allegations, document findings, and collaborate throughout the investigation lifecycle. CMTS provides investigators with personalized dashboards, automated workflow notifications, comprehensive reporting, and centralized case records, helping Lottery Agencies conduct consistent, well-documented investigations while reducing administrative effort.

How does Investigation Case Management Software reduce investigative risk for Lottery Agencies?

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Investigation case management software helps Lottery Agencies minimize operational and compliance risks by standardizing investigative workflows and ensuring every required step is completed before a case progresses. CMTS provides configurable case validation rules, detailed audit logs, automated notifications, and centralized documentation that help reduce errors, improve consistency across investigations, and create a defensible record for audits, regulatory reviews, and disciplinary decisions.

How does Investigation Management Software help Lottery Agencies improve operational efficiency?

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Investigation management software helps Lottery Agencies reduce manual administrative work by automating complaint routing, notifications, task assignments, and reporting. CMTS centralizes investigations, case records, audit logs, and supporting documentation in one secure platform, allowing investigators to spend less time searching for information and more time resolving cases. The result is faster investigations, improved team productivity, and greater visibility into agency performance.

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