Frequently Asked Questions

Through our work with government clients, we discovered that some federal organizations were still using outdated methods for managing their case workload. Investigators were overloaded with cases, and access to key decision data was slow. This presented an IT opportunity, where a problem clearly needed a solution. Read more about the origins of CMTS.

CMTS is an industry-specific product offering affordable investigative efficiency through a configurable, web-based reporting solution. It allows each agency to customize dropdown windows to match their individual organizational workflows and business rules—all at a much lower total cost of ownership.

Yes, CMTS is available on the GSA IT Schedule 70 for purchase by federal, state, and local organizations.

No. CMTS can be supported by your current system administrators with very little additional training, or by our staff if desired.

Yes, if you can access your organization’s network, you can safely and securely log into CMTS 24/7. Learn more about the benefits of the CMTS investigation case management system.

Installation can be completed as soon as schedules align. We work closely with clients to ensure timely configuration and setup, typically within 60 days.

Case numbers are assigned automatically in sequence by fiscal year, starting from 1. Each initial case file (e.g., hotline, email, or phone call) can later be turned into a full investigation, each with its own unique tracking number.

Yes, CMTS includes a built-in correlation system. For example, if Joe Smith is also listed as Joseph Smith in another case, the system makes that correlation. It also identifies connections like maiden and married names, helping you narrow down searches for specific files.

Yes, CMTS allows you to search by person, case number, investigator, and initiator. This is just one of many search features offered in our investigative case management system.

Yes, CMTS is highly flexible and can be modified as your organization grows or changes. It includes a specific dropdown window for regulatory data, and can be tailored to meet your organization’s specific regulatory requirements.

Yes, CMTS was built with security in mind. It includes a robust system of access restrictions that allows you to control who can view sensitive data. You can also limit access to individual cases on a by-name basis if needed.

Yes, CMTS can be linked to your email server to provide automated notifications for case assignments, status updates, closures, and more. As part of the implementation process, you choose which notifications you’d like to receive.

Yes, we offer both on-site and web-based training to ensure your team is equipped to manage the system effectively.

We’d love to show you! Visit our Contact Us page to schedule a free demo and talk with our professionals about case management.

Yes! You can watch our quick online tour videos of the CMTS system on our Demo Videos page.