Intuitive Case Management
CMTS is a comprehensive software platform designed to streamline and enhance the efficiency of investigative case management. Whether you are handling complex investigations, managing compliance, or tracking complaints, CMTS offers a wide array of features and benefits to meet your needs.
Intuitive Case Management
CMTS is a comprehensive software platform designed to streamline and enhance the efficiency of investigative case management. Whether you are handling complex investigations, managing compliance, or tracking complaints, CMTS offers a wide array of features and benefits to meet your needs.
Key Features
Centralized Case Management
Manage all aspects of your cases in one place with features such as case intake, task management, and document storage.
Track case history and updates in real time, using integrated communication tools to streamline data sharing.
Customizable Dashboards
Tailor your dashboard to your workflow with visual summaries, interactive charts, and drag-and-drop customization.
Personalize views for different user roles, ensuring that key metrics and case statuses are always within easy reach.
Automated Notifications
Stay informed with automatic alerts for task assignments, case updates, and escalations.
Customize notifications and methods (such as email) to suit your team’s needs, ensuring timely responses to high-priority tasks.
Advanced Reporting
Generate in-depth reports with customizable templates, export options, and filters. Automate report scheduling and use historical data analysis to track trends over time. Ensure compliance with robust reporting tools tailored to your agency’s requirements.
Regular Updates and Maintenance
CMTS is continuously developed to stay ahead of technology changes and security requirements, ensuring your system remains secure and compliant as the digital landscape evolves.
Online Intake Service
Empower your organization with our Online Intake Service, allowing the public, employees, or stakeholders to submit complaints, tips, or reports directly through a secure web form.
Watch Our Quick Tour Videos!
Watch Our Quick Tour Videos!
Software Benefits
Increased Efficiency
Enhanced Collaboration
Improved Compliance
Scalability
Increased Efficiency
Centralized Operations: Streamline all case management activities in a single platform, reducing the need for multiple tools and manual tracking.
Reduced Administrative Overhead: Minimize time spent on administrative tasks with integrated document storage, task management, and case tracking.
Enhanced Workflow Integration: Seamlessly integrate with existing systems and workflows to enhance operational efficiency.
Real-Time Updates: Ensure all case data is updated in real-time, providing immediate access to the most current information.
Enhanced Collaboration
Task Assignment and Tracking: Assign tasks, set deadlines, and track progress collaboratively, ensuring that all team members are aligned and accountable.
Integrated Communication: Use built-in communication tools to discuss case details and share updates directly within the platform.
Collaboration Tools: Leverage features such as shared notes, comment threads, and file attachments to improve team coordination and information sharing.
Access Controls: Set user permissions to ensure that relevant team members have the appropriate level of access to case information.
Improved Compliance
Regulatory Adherence: Ensure that all case management processes comply with relevant regulations and standards, reducing the risk of non-compliance.
Audit Trails: To support transparency and accountability, maintain detailed audit logs of all case activities, changes, and user actions.
Compliance Reporting: Generate reports that meet regulatory requirements, including compliance status, audit trails, and documentation.
Data Security: Protect sensitive case information with robust security measures, including encryption, access controls, and secure storage.
Scalability
Flexible Architecture: Scale the system to accommodate growing case volumes, user numbers, and organizational needs without compromising performance.
Customizable Solutions: Adapt the platform to fit the specific needs of different departments or case types, ensuring it grows with your organization’s requirements.
Performance Optimization: Benefit from performance enhancements that ensure the system remains efficient and responsive even as your case load increases.
Resource Management: Optimize personnel allocation and utilization as your organization scales, maintaining operational efficiency.
Frequently Asked Questions
What distinguishes the CMTS product from any other case management and tracking software?
CMTS was developed by WingSwept, a Managed IT and Cybersecurity company, to provide investigators with a user-friendly case management solution. Drawing from their real-world experience, WingSwept focused on creating a system that emphasizes usability, allowing investigative teams to efficiently manage cases, streamline workflows, and collaborate effectively within an intuitive platform.
Can I access the case tracking system at any time, day or night?
If you can access your organization’s network, you can log into the CMTS system safely, securely, and with ease 24/7.
Can I produce ad-hoc reports on demand?
Yes. CMTS is very flexible and can be modified as your organization grows or changes. It has a specific dropdown window for regulatory data and is tailorable to specific regulatory guidance that applies to each organization.
Am I able to conduct individual and specific investigation and/or case searches within the CMTS system?
The CMTS system was built from the ground up with security in mind. It is designed with restriction capability, where you can limit access to sensitive data. Only the staff given permission can access the database. If desired, you can further regulate things down such that you can limit individual case access on a by-name basis.
Live CMTS Demonstration
Schedule an informal Zoom meeting with us to see a live demonstration of CMTS tailored to your agency’s needs. We’ll share our screen and answer all your questions.
