Ombudsman Investigation Case Management

Ombudsman offices face unique challenges. From handling public complaints to managing investigations with transparency, the stakes are high. CMTS (Case Management and Tracking System) offers a powerful, configurable platform specifically designed to support the diverse needs of ombudsman offices, ensuring thorough and timely resolutions.

See it in action

                              

Ombudsman Investigation Case Management

Ombudsman offices face unique challenges. From handling public complaints to managing investigations with transparency, the stakes are high. CMTS (Case Management and Tracking System) offers a powerful, configurable platform specifically designed to support the diverse needs of ombudsman offices, ensuring thorough and timely resolutions.

See it in action

Investigative Software Designed to Help You Manage and Track Cases More Effectively

INVESTIGATIVE MANAGERS
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Gain new visibility into your team’s performance

  • Instant access to reports in multiple file formats
  • Aggregated team metrics
  • Case progress notifications
  • Time tracking
  • Comprehensive Quick searching

INVESTIGATORS AND SPECIAL AGENTS
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Get more done with software designed for you

  • Case progression customized to your agency’s workflow
  • Intuitive, efficient data entry
  • User-customized home page dashboard
  • Version-tracked document uploading
  • Attachment notifications

SYSTEM ADMINISTRATORS
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Enjoy quick implementation and easy maintenance

  • No special IT training is required to administer
  • Quick Ramp-up time for users
  • On-Premise or FedRAMP® cloud hosting
  • Customizable permissions for each user group
  • Simple creation and maintenance of custom fields

Key Features for Ombudsman Case Management

CMTS provides a secure, flexible, and compliant case management solution tailored to meet the needs of your agency. Let us help you create a workspace that prioritizes the protection of your sensitive information.

Configurable and Modifiable Workflow

Manage all investigations, inquiries, and complaints within one secure system. CMTS keeps case histories, evidence, and actions organized, preventing oversight and ensuring seamless ombudsman case management from start to finish.

Personalized Homepage Dashboards

Track progress with comprehensive, customizable dashboards tailored to ombudsman needs. Monitor key metrics, deadlines, and workflows to ensure all cases are resolved quickly and efficiently.

Automated Notifications & Workflow Management

CMTS helps ombudsman offices manage workflows with automatic, activity-based notifications. Idle-case tracking and time-based alerts prevent delays, ensuring timely investigations and resolutions.

 

Online Intake Service

Streamline ombudsman case management with an online intake service that makes it easy for citizens to submit complaints. This efficient process allows you to assess complaints quickly, filter out irrelevant cases, and move legitimate investigations forward.

 

Predefined & Ad-Hoc Reporting

Generate detailed reports instantly with predefined or ad-hoc reporting tools. CMTS reduces reporting time, giving ombudsman offices quick access to the information they need for internal reviews and audits.

Collaboration & Task Management

Assign tasks, track deadlines, and ensure every case is progressing as it should. CMTS improves collaboration for ombudsman case management, enabling teams to work together efficiently and stay aligned on key tasks.

 

Ways to Accelerate Government Procurement

This is the story of four organizations that are customers of WingSwept’s Case Management & Tracking System (CMTS).  All of these organizations are happily using the software, but they each took a different path to procuring the system.  These are their stories…