Lottery Agency Case Management

Stay proactive against fraud and policy violations in your lottery operations with CMTS. Our software is designed to help you identify potential issues before they become major problems, allowing you to take action quickly and decisively to protect the integrity of your lottery.

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Lottery Agency Case Management

 

Stay proactive against fraud and policy violations in your lottery operations with CMTS. Our software is designed to help you identify potential issues before they become major problems, allowing you to take action quickly and decisively to protect the integrity of your lottery.

See it in action

Tracking & Reporting

Built For Lottery Investigations

Case Validation

By using compliant software with case validation rules, you can ensure thoroughness and mitigate Agency risk.

Complaint Submission

Boost your complaint submission rates with the most user-friendly and intuitive form submission tool specifically designed for Lottery Investigations.

Audit Log

Track all user actions to ensure accountability and transparency in investigations with CMTS’s detailed audit log.

Workflows Tailored To Your Agency

1. Formal Complaint Stage

Boost your complaint submission rates with the most powerful, user-friendly, and intuitive form submission tool specifically designed for Lottery Agencies.

White icon depicting an outlined person with a gear symbol where their face would be, surrounded by a circular arow, eye, and book. This is to represent process of information and progress.

2. Review Stage

The collected information is reviewed by a screener. If the collected information indicates a reasonable possibility of a probable cause determination, the complaint will be "screened in."

White icon of a balance scale with two figures on each side, indicating the process of weighing perspectives and fostering fair negotiation, and resolving conflicts in a balanced manner.

3. Investigation Stage

Evaluate each allegation to determine if there is insufficient or a preponderance of evidence to conclude that the subject failed to comply with the law.

White icon featuring papers and a magnifying glass, symbolizing the process of review and investigation.

4. Disciplinary Stage

Seamlessly share pertinent investigative findings with the appropriate authority to ensure the complaint is resolved and justice is served.

Robust Features For Lottery Investigations

CMTS provides a secure, flexible, and compliant case management solution tailored to meet the needs of your agency. Let us help you create a workspace that prioritizes the protection of your sensitive information.

Configurable and Modifiable Workflow

Through our quick start process, your dedicated implementation specialist will assist in configuring CMTS to match your current workflow to allow you to track and manage everything in one place.

Personalized Homepage Dashboards

Users can personalize their homepage dashboard to showcase the most important information to them. With a single click, they can effortlessly access their assigned cases.

Time-based and Event-based Notifications

Prevent cases from falling through the cracks and justice from being hindered by configuring agency defined notifications to alert users to case progression.

Custom Fields for Case and Person Records

Easily configure custom fields and modules that allow you to quickly reference additional information such as demographics specific to Allegations & Violations.

Search Capabilities and Reporting

Quickly locate and report on matching cases, complainant records, and any in-depth details related to your investigations by using our advanced search and reporting functionality.  

Control Access through Roles and Permissions

Each user is assigned one or more job roles and given access to data and features based on their specific job function in order to ensure regulatory compliance.

Ways to Accelerate Government Procurement

This is the story of four organizations that are customers of WingSwept’s Case Management & Tracking System (CMTS).  All of these organizations are happily using the software, but they each took a different path to procuring the system.  These are their stories…