Quick-Start Process
At CMTS, we understand that exceptional software is just one part of the solution. We are dedicated to delivering world-class customer support, enabling you to implement our solutions quickly and seamlessly without disruptions. From onboarding to ongoing training and support, we ensure you maximize your investment every step of the way.
Quick-Start Process
At CMTS, we understand that exceptional software is just one part of the solution. We are dedicated to delivering world-class customer support, enabling you to implement our solutions quickly and seamlessly without disruptions. From onboarding to ongoing training and support, we ensure you maximize your investment every step of the way.
Onboarding
Experience You Can Trust
Our team has extensive experience working with agencies like yours, tailoring the onboarding process to meet your specific needs from day one.
Custom Implementation Plan
Tailored to your agency’s requirements, ensuring minimal disruption to your operations.
Fast Track Setup
Onboarding can be completed under 60 days, helping you get up and running quickly.
Data Migration Assistance
Secure and efficient transfer of your existing data to CMTS.
User Setup
Assistance with configuring user roles, permissions, and workflows tailored to your team.
System Configuration
Expert help to optimize the system for your agency’s unique needs.
Comprehensive Training
Onboarding Training
We offer various training options to equip your team with the skills needed to use CMTS effectively.
Webinars
Regularly scheduled sessions that focus on specific topics or advanced features to enhance your team’s skills.
Knowledge Base
Dive into the details of the case management system in detail at your own pace.
Comprehensive Training
Onboarding Training
We offer various training options to equip your team with the skills needed to use CMTS effectively.
Webinars
Regularly scheduled sessions that focus on specific topics or advanced features to enhance your team’s skills.
Knowledge Base
Dive into the details of the case management system in detail at your own pace.
Frequently Asked Questions
How long does it take to configure and install CMTS once the contract is signed?
Installation can be completed as soon as schedules align. We work closely with clients to ensure timely configuration and setup, typically within 60 days. We collaborate closely with clients to ensure everything is configured on time.
Can we migrate existing case data into the platform?
Absolutely. Our team can help migrate your case data from legacy systems to our platform, ensuring a smooth transition with no loss of critical information. We also provide support and guidance throughout the process to minimize disruption to your operations.
Is training offered for my staff?
Yes, we offer both on-site and web-based training to ensure your team is fully prepared to manage the system effectively and confidently. Our comprehensive training programs are designed to meet your specific needs and provide agencies with a smooth onboarding process.
Can the CMTS system be configured to meet my workflow requirements?
Absolutely. CMTS is designed to be configurable to match your organization’s specific workflows and business processes. Our dropdown menus are editable, and we can modify system behaviors to meet your needs.
Is there a mandatory maintenance contract required for follow-up support?
No, a support contract is not mandatory, but we highly recommend it to ensure you have access to product upgrades and technical support. It provides peace of mind and helps maximize the value of your investment.
Live CMTS Demonstration
Schedule an informal Zoom meeting with us to see a live demonstration of CMTS tailored to your agency’s needs. We’ll share our screen and answer all your questions.